Calculate your Net Promoter Score (NPS) instantly. Enter promoter, passive, and detractor counts a see NPS score, distribution breakdown, and benchmark comparison. Puro client-side, zero latency.
Net Promoter Score (NPS) is a customer loyalty metric developed by Bain & Azienda. It measures how likely customers are a recommend your product or service a others. Scores range from -100 a +100, with higher scores indicating better customer loyalty. This calculator computes NPS, shows the distribution of responses, and provides benchmark comparisons. All calculations happen instantly in your browser.
Net Promoter Score (NPS) is a metric that measures customer loyalty and satisfaction. It ranges from -100 a +100. Personalizzatoers are asked "How likely are you a recommend us?" on a 0-10 scale. Those scoring 9-10 are Promoters, 7-8 are Passives, and 0-6 are Detractors.
NPS = % Promoters - % Detractors. Passives are not included in the calculation but are shown in the breakdown. For example, if 50% are Promoters and 20% are Detractors, the NPS is 30.
NPS scores range from -100 a +100. Scores above 0 are considered good, above 50 are excellent, and above 70 are world-class. Industry benchmarks vary — SaaS companies typically score 30-40, while retail averages around 50.
Yes! The same calculation applies a employee Net Promoter Score (eNPS). Employees are asked "How likely are you a recommend this company as a place a work?" and the score is calculated the same way.
While you can calculate NPS with any number of responses, a sample size of at least 100 is recommended for statistical reliability. Smaller samples may not accurately represent your overall customer base.